1. General Policy Overview

At SWEETVLY, we are committed to delivering cute, comfortable women’s apparel — flirty off-shoulder tops, playful printed tees, soft knits, cozy cardigans and matching sets for all daily occasions. We strive to ensure every customer enjoys a pleasant shopping experience. If you are not fully satisfied with your purchase, we offer eligible return, exchange, and refund services in accordance with the terms below.

This policy applies to all products purchased exclusively from our official website https://sweetvly.shop/.

2. Return & Exchange Eligibility Period

All eligible items can be returned or exchanged within 30 calendar days from the date you receive your package. Any return requests submitted after the 30-day window will not be accepted.

3. Eligible Return Conditions

To qualify for a full return or exchange, items must meet all of the following requirements:

  • Unworn, unwashed, undamaged, and in brand-new condition
  • All original tags, labels, and packaging are fully intact and attached
  • No stains, scratches, odors, or personal traces of use
  • Applicable to regular-priced clothing items sold in our store

4. Non-Returnable & Final Sale Items

The following items are final sale and cannot be returned, exchanged, or refunded:

  • All clearance items, flash sale products, and marked final-sale goods
  • Worn, washed, altered, or damaged items caused by personal use
  • Items without original tags, packaging, or incomplete accessories
  • Personalized, custom-made products
  • Hygiene-related accessories (if applicable)

5. How to Initiate a Return / Refund Request

Please follow the official process to apply for returns or refunds:

  1. Send a request email to our official customer service mailbox: support@sweetvly.shop
  2. Include your order number, item name, return reason, and attach clear photos/videos of the product and package
  3. Our team will review your application within 24–48 business hours and send you a return authorization (RMA) confirmation and return instructions
  4. Repack the item securely according to the requirements and ship it back to the designated return address

Note: Do not return items without official RMA confirmation, otherwise the package may be rejected and cannot be processed for refund.

6. Shipping Fee Rules

  • Customer-caused returns (dislike, size unsuitable, personal preference): The return shipping fee shall be borne by the customer. The original shipping cost is non-refundable.
  • Brand-caused returns (quality problems, wrong items, missing parts, obvious defects): We will bear the return shipping fee and provide full refunds.

7. Refund Processing Time & Method

Once we receive and inspect your returned item and confirm it meets the return standards:

  • Refunds will be processed to your original payment method within 5–8 business days
  • The actual arrival time depends on your bank’s processing cycle
  • For defective or wrong-item orders, we support free exchange or full refund according to your preference

8. Damaged & Defective Goods Policy

If you receive damaged, defective, incorrect, or missing items, please contact us within 7 days after delivery and provide valid proof (package photos, product defect videos, logistics waybill). We will solve the problem for you for free, including re-delivery, exchange, or full refund, without additional cost.

9. Customer Support

If you have any questions about returns, exchanges, refunds, or order issues, please contact our professional customer service team:

Email: support@sweetvly.shop
Official Website: https://sweetvly.shop/
We will reply and resolve your problem within 24 hours.